Terms & Conditions

1. Scope

These Terms & Conditions ("Terms") apply to (a) your use of the website operated by MONITIVE COM SRL("the Consultant") and its AI matchmaker, catalogue, and sample-request features; and (b) the pre-engagement period before a signed engagement letter is in place.

Once a signed engagement letter is executed, its terms govern the engagement and supersede these Terms in any conflict. These Terms remain in effect for website use throughout and after any engagement.

2. Definitions

Consultant

MONITIVE COM SRL.

Customer

Any person or entity accessing the site, submitting a service inquiry, or entering into an engagement.

Engagement Letter

The signed document that constitutes the binding contract for any sprint or fractional engagement.

AI Matchmaker

The AI-assisted tool on this site that takes a free-text situation description and returns a non-binding service recommendation.

Published Rates

The prices listed on the catalogue pages of this site, as updated from time to time.

3. Use of the Site

You agree not to:

• Scrape, crawl, or programmatically harvest content from this site.
• Submit automated or bulk requests to the AI matchmaker or order inbox.
• Misuse or attempt to circumvent any rate limiting, authentication, or access controls.
• Use the site in any manner that violates applicable law or these Terms.

The Consultant reserves the right to terminate access to the site for any visitor who violates these Terms.

4. AI Matching - Non-Binding

The AI Matchmaker produces a service recommendation based on the situation description you provide. This recommendation is exploratory and informational only. It does not constitute professional advice, a binding offer, or a commitment to engage.

No engagement begins - and no obligation arises for either party - until an Engagement Letter has been signed by both parties. Submitting an order inquiry or receiving a match result does not create a contractual relationship.

5. Pricing

Prices displayed on this site are the Published Rates. They are published openly and are not a negotiating opening. The final price applicable to an engagement is set in the Engagement Letter.

The Consultant reserves the right to update Published Rates at any time. The rate in effect at the time the Engagement Letter is signed is the binding rate for that engagement.

6. Capacity and the Two-Client Cap

The Consultant operates under a published capacity ceiling. The Two-Client Cap - a maximum of two concurrent sprint clients - is binding and enforced on a first-confirmed-first-served basis. "Confirmed" means a signed Engagement Letter with a deposit paid, not an expressed interest or order inquiry.

Where the Consultant is at capacity, incoming inquiries will be placed on a waitlist and notified when capacity opens.

7. The Four Guarantees

Each sprint engagement carries four standing guarantees, which are incorporated into the Engagement Letter:

• Sprint 1 Escape Hatch: if Sprint 1 does not meet the agreed standard of quality, the Customer may exit before committing to Sprint 2, with a proportionate refund per the Engagement Letter terms.
• Board-Ready Quality: all written deliverables are produced to a standard suitable for presentation to a board or investor audience without further rewriting.
• Two-Client Cap: no more than two concurrent sprint engagements, as described in Section 6.
• Skin-in-the-Game Pledge: the Consultant does not recommend a course of action they would not take in the Customer's position with the Customer's constraints.

For Specialty Mini-Engagements, the Escape Hatch adapts to a scoping-call escape hatch: if the day-1 scoping call reveals the need is sprint-shaped rather than mini-shaped, the mini is cancelled at no charge.

8. Limitation of Liability

The Consultant's aggregate liability for any claim arising under or related to an engagement is capped at the total fees paid by the Customer under the relevant Engagement Letter.

Neither party shall be liable to the other for indirect, incidental, special, consequential, or punitive damages, including lost profits or loss of data, even if advised of the possibility of such damages.

Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded by law.

9. Indemnification

Each party ("Indemnifying Party") agrees to indemnify and hold harmless the other party ("Indemnified Party") from third-party claims arising from the Indemnifying Party's breach of these Terms or the Engagement Letter, or from the Indemnifying Party's negligence or wilful misconduct.

This mutual indemnification is limited in scope to claims arising directly from the engagement and does not extend to general business risks of either party.

10. Termination

Termination of an engagement is governed by the Engagement Letter and the Sprint 1 Escape Hatch guarantee described in Section 7. These Terms continue to apply to site access after any engagement ends.

11. Governing Law and Venue

These Terms are governed by the laws of Romania. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Romania, unless the Engagement Letter specifies a different governing law or dispute resolution mechanism.

12. Severability and Entire Agreement

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force. These Terms, together with the Engagement Letter where applicable, constitute the entire agreement between the parties with respect to the subject matter and supersede all prior understandings, representations, and warranties.

13. Contact

Questions about these Terms: email hello@monitive.com.